Sarah Hewlett Reflexology in Exeter, Cullompton and Topsham

Privacy Statement


GDPR is bringing in new legal protection for personal information from May 2018. This tells you what personal information I hold and why, and what your rights are.

Therapist’s Name: Sarah Hewlett
Therapist’s Contact Details: Neals's Yard Remedies, 38 Bedford Street, Exeter EX1 1GY
Telephone No: 077900 64845
Email address: [email protected]
Data Controller Contact Details: [email protected]

The Purpose of processing Client Data:
In order to give professional reflexology, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing reflexology treatments and associated recommendations concerning aspects of health and wellbeing which I will offer to you.

Lawful Basis for holding and using Client Information:
As a full member of the Association of Reflexologists, I abide by their Code of Confidentiality, Practice and Ethics. The lawful basis under which I hold and use your information is my legitimate interests i.e. my requirement to retain the information in order to provide you with the best possible treatment options and advice.
As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under Confidentiality as defined in the Code of Practice and Ethics.

What information I hold and what I do with it:
• Your contact details.
• Medical history and other health-related information (which I will take from you at first consultation)
• Treatment details and related notes (which I will take after each consultation)
• I use these details for informing and monitoring treatments.

I will not share your information with anyone else, other than within my own practice or as REQUIRED FOR LEGAL PROCESS.

How Long I Retain Your Information for:
I will keep your information on the lawful basis of ‘claims occurring’ insurance: records to be kept for 7 years after the last treatment.
Your data will not be transferred outside the EU without your consent.

Protecting Your Personal Data
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you.
I will contact you using the contact preferences you give me in relation to:
• Appointment times
• Reflexology information or information related to your health.
• Special offers and promotions (you may unsubscribe from this at any time).

Your Rights
GDPR gives you the following rights:

The right to be informed: To know how your information will be held and used (this notice).
• The right of access:
To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
• The right to rectification:
To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
• The right to erasure (also called “the right to be forgotten”):
For you to request your therapist to erase any information they hold about you
• The right to restrict processing of personal data:
You have the right to request limits on how your therapist uses your personal information
• The right to data portability:
under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.

The right to object:
To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
• Rights in relation to automated decision-making and profiling.
• The right to lodge a complaint with the Information Commissioner’s Office:
To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given
permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at:
If you wish to exercise any of these rights, please use the contact details given above.

If you are dissatisfied with the response you can complain to the Information Commissioner's Office.
Contact details are at:

Please note:
• If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you
• Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.
Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.

Before a treatment, you will be asked to read a copy of this document and sign to confirm that you understand how and why I hold and use your personal information, in order to provide you with the best possible treatment options and advice in line with the statements above.

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